- The maximum number of packages that may be combined under a consolidation order is 60.
- Free time at the China warehouse is 30 calendar days and thereafter storage charges will apply.
Shipping Rate Calculation
Shipping rate is determined according to the actual weight or the volumetric weight of the parcel, whichever is greater.
- The minimum unit weight per item is 0.1kg. Any weight less than 0.1kg will be rounded up to the nearest 0.1kg.
- The volumetric weight of the parcel is determined by the actual dimension measured by the warehouse.
- In respect of weight of parcels after consolidation, any weight less than 1kg will be rounded up to the nearest 1kg.
Volumetric weight formula:
Length (cm) X Width (cm) X Height (cm) ÷ 6000 = Volumetric Weight (kg)
Dimension of parcel is 30cm ×50cm ×60cm
Volumetric weight of parcel is 30cm ×50cm ×60cm ÷6000=15kg,
Actual weight of parcel is 5kg
As the volumetric weight is greater than the actual weight, the shipping rate will be calculated based on the volumetric weight (i.e. 15kg).
Registration of your parcel in the system
You can check whether the parcels have arrived at our warehouse in our website or APP.
If the information of your member account is correctly shown on the delivery note, our system will register the parcel to your account automatically and you do not need to register the parcel in our system manually.
However, if your courier record indicates that the parcel is received at our warehouse but no record can be found in your “Consolidated” after 1 working day, please enter the courier no. in “Claim” register your parcel manually.
Reasons why your parcel cannot be automatically registered include:
- The delivery note does not show your member number.
- The delivery note is not clear or broken.
Payment can be made by:
- Alipay HK/CN
- Wechat Pay HK/CN
- Credit Card
- Membership Registration
Free to register as a member of KE Consol.
You can use KE Consol consolidation service in any e-commerce platform in China. Please set the default shipping address in the e-commerce platform as follows and (XXXXX) will be a set of number that system generate automatically. You can copy from “Address of China Warehouse” in the KE Consol website / APP after you login.
- Consolidate items
When your parcel is dispatched by the seller of the e-commerce platform, please notify us by registering the relevant shipment order no. in our system under the following path:
KE Consol Member Centre > Consolidation > Choose parcel > Click “Consolidate Now” > Choose shipment receipt method > Confirm Order
KE Consol APP > Consolidation > My Hub > Choose parcel > Click “Submit” > Choose shipment receipt method > Confirm Order
Upon successful submission of the order and verification by KE Consol, you should pay our fees as follows:
Order > Unpaid > Choose the unpaid order > Choose payment method > Click “Pay Now”
- Delivery to Hong Kong
In general, orders submitted and paid before 2:00 p.m. (subject to system records) will be dispatched at that night and arrive Hong Kong warehouse on the next day.
Redeem code & Coupon
- Redeem Code can be redeemed for Coupon.
- Coupon must be input during the designated promotion period.
- Coupon is subject to use conditions before they can be used, e.g. spending designated amount or specify customer.
- Coupon is only applicable on KE Consol Platform & App.
- Customer redeem Redeem Code for Coupon and view unused coupons and past usage records in the following places,
“My Coupon” of “Account” in KE Consol Platform;
“My Coupon” of “My” in KE Consol App.
- Customer can use Coupon by following steps,
Choose the Coupon before you checkout;
Enter the Redeem code at the field of “Enter Redeem Code” during the checkout process.\
- Only one Coupon can be used in a single transaction.
- Each Redeem Code has different usage time.
- There are no renewal if the Coupon amount is greater than the consumption amount.
- Coupon cannot be used to settle the fee of “Shipment protection plus service”.
- Redeem Code & Coupon cannot be exchanged for cash, any integral or wallet balance.
- When the Redeem Code or Coupon used, the amount of any Redeem Code or Coupon will not be refunded once the order need to be cancelled.
- In case of any disputes, the decision of Kerry Express (Hong Kong) Limited shall be final.