KE Self-pick up
Business hours of each pick-up point may vary.
Fee: HKD$18 for the first kilogram, and HKD$10 for each additional kilogram.
The weight limit is 20kg, and any side of a single piece of cargo cannot exceed 180 cm.
Free time at most self-pick up point is 3 working days (some of self-pick up point is 2 working days), start from the parcel arrive day.
KE Locker
Fee: HKD$26 for the first kilogram, and HKD$8 for each additional kilogram.
The weight limit is 3 kilogram, and a single piece of cargo cannot exceed 35x30x45 cm.
KE Locker storage period 24 hours.
Business hours please find details on https://consol.ke-service.hk/en/pickup
Delivery
| Category | Weight | First 1 kg | Each additional kg | Unit |
|---|---|---|---|---|
| Normal Parcal | 1-99kg | HK$20 | HK$8 | 1 kg |
| Heavy Parcal | 100 kg or above | HK$4.5 | HK$4.5 | 1 kg |
Remarks：
- Surcharge of HK$160 will apply if the actual weight is over than 50 kg.
- Parcels will be delivered to your door without additional charge if there is lift access and the trolley can fit in the lift at the delivery address. There are surcharge of stair if we need to delivery by stair as there are no lift or the parcel cannot fit to entry the lift. The parcel still cannot fit for delivery through stair, it must be delivery to ground floor.
- Surcharges for delivery to remote areas (e.g. outlying islands) will apply. Please refer to relevant rate table.
- Surcharges (e.g. stair charges, parking fee etc.) will apply for any parcel. Consignee shall pay such additional charges to our courier by cash.
- If we are required to carry the parcels through staircases either up or down, stair charges will apply (stair charges will be waived if the total number of steps is not more than 5). Stair charge will be HKD$30 per parcel per floor (not more than 20 steps) or every 20 steps (up to a maximum of 8 floors. The each individual parcel should not exceed 1.8m.
- If the driver is required to park its vehicle at paid carpark, we will notify the consignee who may choose either delivery to door or delivery to ground floor. Relevant parking fees will be charged to the consignee at cost.
- No delivery to restricted areas will be provided.
- Special Area Delivery Schedule:
Discovery Bay, Ma Wan, Chek Lap Kok (including HK International Airport) and Hong Kong Disneyland Every Tuesday, Thursday and Saturday (Afternoon Delivery is not available to Ma Wan)
Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau and Lamma Island
Only on Saturday - We will not be liable for any delay or non-delivery caused by accidents, traffic conditions, weather conditions or other circumstances beyond our control.
- All services will be suspended when Black Rainstorm Warning Signal, Typhoon Signal No. 8 or higher is hoisted. Relevant orders will be delivered on another date.
SF Self-pick point
Fee: HKD$19 for the first kilogram, and HKD$9 for each additional kilogram.
The weight limit is 5 kilogram volume weight.
Storage period time at most self-pick up point is 3 working days
Business hours please find details on https://consol.ke-service.hk/en/pickup
SF Locker
Fee: HKD$26 for the first kilogram, and HKD$8 for each additional kilogram.
The weight limit is 3 kilogram, and a single piece of cargo cannot exceed 35x30x45 cm.
KE Locker storage period 24 hours.
Business hours please find details on https://consol.ke-service.hk/en/pickup
